Personalised Couple's Last Name | LED
Personalised Couple's Last Name | LED
Personalised Couple's Last Name | LED

Personalised Couple's Last Name | LED

Regular price $50.00 $0.00 Unit price per
Free shipping

HOW TO ORDER

Please, message us if you need any assistance.

1. Use our design constructor above to create your own customized neon sign.

(please mention that the price is estimate, please contact us to get an exact quote before purchasing).

2. When you're done with a design you have 2 ways:

- Purchase you neon sign now by adding it cart.
                                   or
- Make a screenshot of your sign and send it to us using this form

3. We will contact you within 24 hours to confirm design and quote (if you asked for confirmation prior).

4. As paid, we will start producing your sign. Estimate time of arrival is 2 weeks.

(Rush orders are possible, please message us to inquire.)

MATERIAL
The sign will be made with LED Flexible Neon and include a clear acrylic backing with a hanging kit. Difference between LED neon and Glass neon.

Specifications:
- LED lights are energy efficient and lasts about 50000 hours.
- Designed for indoor use.
- Includes mounting hardware, power cord and installation instructions.

Warranty
All of our signs and electrical components include a 1-year warranty that is valid from the date of purchase.

Returns Policy
Custom signs may not be returned. However, if you received an incorrect or defective item we'll accept the return and we will pay the return shipping costs if the return is a result of our error.

SHIPPING

  • Your order will be delivered in a safe and resistant box, specially made for mail order. For glass neon signs we use triple protection with wooden box, carton box and special technical cotton wool.
  • All of our neon signs are handmade. Production time is 5-7 business days. Shipping is 5-7 business days. To deliver it to you we usually use UPS, FedEx, TNT (depends on destination). Please contact us if you didn't recieve your package within 14 business days since purchasing.

  • Urgent orders are possible, please contact us prior.
  • All our shipments come with online tracking number that you will receive once your order is dispatched. 

  • We ship our neon signs with different postal companies. Which type we will choose depends on when you need it and the ability to deliver this type of sign. To be sure when your sign will arrive to you please contact our support on website chat or email. 
  • Orders will only be shipped to the shipping address provided in your account. Please make sure your address is correct. 

  • Phone number is required for the shipping company to contact you once your delivery is on its way.

  • All of our products are shipping free for our customers (delivery cost is included to final price).

CUSTOMS

  • International customers are responsible for any customs or import duties after shipment was made. We do our best to protect international customers from incurring additional fees. Unfortunately, we have no control over these charges.
  • Customers take full liability for all postal charges, return shipment costs and resend shipment costs if they refuse to accept a parcel due to import duties or taxes. Shipping costs are non-refundable.
  • Delivery Standard excludes day of posting and time spent on customs clearance.

TRACKING

  • Online tracking number will be provided to customers to track the delivery status after parcels are being posted, make sure your email address is correct in order to receive your tracking number.

RETURNS

  • If your sign arrived with a defect - please contacts us as soon as possible. If your sign broke in transit, wrong color, wrong product and so on - please contact us within 24 hours after delivery, we will reply and solve this problem: make a refund or send you a new one for free. If you contact us about the defected item after 24 hours since the item was delivered, unfortunately, we can not offer a product replacement.
  • Cancelation. You are able to cancel your order with no penalty! Contact us within 1 hours after creating order for the cancellation to be applied. Please note that if you ordered a customly designed neon sign, 10% fee will be deducted from your refund to cover the design process
  • Return and refund. Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and not used.
    To complete your return, we require a receipt or proof of purchase and photo proofs that package was not unpacked.
    The customer is responsable of the returning postage cost. If you are shipping an item over $24, you should consider using a trackable shipping service or purchasing shipping insurance.
  • Contact us at service@neonneon.shop to get our full refund process and get your return number.
  • All neons sales are FINAL. If you have any questions or concerns with a product on our site, please send us an email at service@neonneon.shop before committing to purchase.
  • If your neon sign started to work incorrectly (blinking, not turning on, not bright) - please, contact us. All of our products have 1 year of warranty.
  • Custom and bespoke orders are not eligible for return, refund or cancelation. 

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Customer Reviews

Based on 40 reviews
93%
(37)
8%
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S
S.B.
Loved the new sign - thank you

When ordering on line, there is always an apprehensiveness as to whether the product or service will live up to the standards claimed in the sales information
In the case of neonneon Shop I am pleased to say my fears were unfounded.
I received a high level of personal service ,lots of help in the design ,prompt answers to my queries and the sign was delivered on time. What more does anybody need ? .

We are so pleased to hear that you are happy with our service and product Thank you, Stewart!!
W
W.H.
Our neon sign

I love our sign! Loved that I was sent an email to view it and approve it before my order was processed. When it came it was as smart as I expected it to be and such a good price! Thank you :)

Thanks a lot, William, for your kind words! So glad you are happy with our service and product
R
R.B.
Wedding neon sign

Very impressed with the product - superb quality, and well packed.

S
S.H.
Good visual service and quality

The sign I ordered were superb quality and reasonable value after a lot of market research to find a good finish for the best price. That visuals service was vital to ensure the style and layout was going to be what I wanted and neonneon.shop interpreted all my wishes exactly as I’d asked.
Very pleased with the result.

C
C.B.
Wedding neon sign

Absolutely thrilled much better than I expected first class service and wrapped well so no damage.