FAQ

CUSTOM DESIGN PROCESS

HOW DOES THE DESIGN PROCESS WORK?

The longest part of our process at neonneon.shop goes into the digital design of your piece. As we are a design-based studio, please be patient and realise due to highly considered designs this process can take up to 24 hours. Head to our customize page to find out more.

CAN I SPEED UP THE PROCESS?

We do offer a priority service, additional fees apply. 

PRODUCT INFO

The Difference

Glass neon
The main difference between neon and LED is the aesthetic. Traditional neon is charming and has a nostalgic look and feel. Neon signs are hand made from glass tubing. The words or shapes are bent from pieces of glass and portions of the sign are painted black to stop those parts of the tube from glowing. This creates separations between letters or design elements. Neon signs generally have visible wires and insulator caps where the wire connect to the neon tube. They also have a transformer that's usually mounted on the backing of the sign, and is visible. However, there are ways to keep the transformer out of view, please ask for more info if this is a concern.

Benefits:
  • Nostalgic/charming look
  • “Warmer” light
LED Neon
LED is a modern alternative to traditional neon. LED signs are made from a flexible tubing that contains multiple little LED lights with an opaque layer to diffuse the many points of light into a uniform glow that mimics a traditional neon tube.

Benefits:
  • Weigh less than tradition neon
  • Generally less expensive than traditional neon
  • More energy efficient/produce less heat
  • No extra wiring or transformers necessary
  • Less fragile - travel well, great for trade shows etc.

 

WHAT CAN I EXPECT TO RECEIVE WITH MY NEON SIGN?

It depends on what kind of neon you ordered. If it is desktop neon sign like cactus or flamingo you have only neon sign and a stand. If you ordered a LED wall-hanging neon sign then you will have neon sign with backboard and power supply with plug of your country (please mention this in your quote). If your order classic (glass neon sign) we provide the same as for LED wall-hanging: neon sign and power supply. Also we offer optional upgrade for your signs - wireless dimmer.

IS IT BREAKABLE?

The nature of the LED neon means it’s very robust – virtually unbreakable. The most fragile part of your neon is the acrylic it’s backed on – which is super strong! During the design phase, we just have to make sure there are no ‘weak’ spots in the backing shape which could put pressure on the acrylic, leading to breakages.

Otherwise is classic neon. It made with glass tubes and it is very fragile so be careful!

DO THE SIGNS BUZZ OR HUM?

No, they’re silent.

HOW LONG DO THEY LAST?

40,000-50,000 hours, or 5-6 years if left on 24/7. Of course you can extend the life of your LED neon greatly if it’s not on all day and night.

HOW ARE THEY MADE?

All our custom signs are made by hand based on the digital design concepts we create. As they are made by hand, small amounts of glue will be visible on your sign. It’s part of the handwork!

HOW MUCH DOES IT WEIGH?

LED neon is surprisingly light! On average, our signs weigh 5 kg. Classic neon is heavier, about 5-10kg

HOW DOES LED NEON DIFFER TO CLASSIC NEON?

With a string of LEDs encased in a PVC jacket, LED neon looks very similar to traditional glass-blown neon … but without the drawbacks! While traditional neon is expensive to both make and operate – not to mention easy to break! – LED neon is a durable, flexible and energy-efficient modern alternative.

HOW IS IT POWERED?

Your sign is connected to a power socket and plugged directly into the wall. Each piece comes with a 12V transformer, safe for indoor use.

HOW DOES IT WORK?

Your neon sign is mounted to the wall (or hung). Exiting the sign is a cord. This cord plugs into the provided adapter, which then plugs directly into the wall

WHAT ARE THE SIGNS MOUNTED ON?

All signs are mounted on a high quality clear acrylic backing. The shape of the acrylic can be cut to shape (so cut in close to the neon to follow the outline) or rectangular. We also offer printed backing, CMYK ink is printed to the back of the acrylic, adding an additional element to your sign

WHAT COLOUR IS THE CORD?

The cord exiting your neon is a thin copper and silver wire encased in a clear coating. This connects an adapter via a male and female connector. The black cable on the adapter provides an additional 1.5 metres of length.

HOW LONG IS THE CORD?

All cords are standard size of approx 2 metres long, we can make this longer – just ask! 

WHAT COLOURS CAN I CHOOSE FROM?

There are 16 beautiful neon colours to choose from. We offer ‘pastel’ and ‘vivid’ ranges. The difference being the pastels are a softer colour, and when switched off their tube, or jacket colour, is white. There’s also the ‘vivid’ range, which produce a stronger hue and their jacket remains coloured when off. You can lessen the brightness, too, using the supplied attached dimmer dial. This dimming function makes our LED neons perfect as a night light or reading light.

WHAT IS YOUR WARRANTY?

Our neons come with a 12 month manufacturer warranty – covering faulty items and indoor use only. As the neons are handmade to order, small smudges may appear on the tubing or acrylic due to the manufacturing process. It is not apparent when lit.

 

INSTALLATION

DO YOU PROVIDE AN INSTALLATION SERVICE?

Our signs are super simple to install, they just require screwing to the wall. If you wish to have it professionally hardwired so the wires are not visible, we can help put you in touch with an electrician. Alternatively, if you’re working in a commercial capacity and require it hung we can help out.

CAN I INSTALL IT MYSELF THEN?

Absolutely! The nature of the LED neon means it’s very robust. Unlike real neon which is delicate and has the tendency to shatter, you don’t need to be super gentle when handling our signs. All signs come with screws ready to hang. If you wish to install your sign from the ceiling or in a window, hanging wire can be supplied at no additional cost.

HOW DO I CONNECT IT?

In addition to your awesome neon sign, you will receive a black adapter, IEC cable, connector.

1. Open the remote containing your remote and receiver.

2. Attach white receiver cable to existing cable exiting adapter.

3. Grab black IEC cord (socket will vary depending on country) and connect to three pin space on adapter.

4. Plug into wall socket. Do not turn on.

5. Join cord coming from your neon into opposing (male) end of white receiver.

6. Release battery slot on remote by squeezing lever on the back using thumb and index finger. Insert cell battery type CY2025 into space ensuring the flat surface of the battery is right way up/facing you.

7. Switch on power at the wall.

8. Operate using your remote.